Terms of Sale

These terms apply when you order packages through Kwetu. The seller is Elvic Adventures AS, Norwegian company registration number 935 828 368, Norway. Version 2026-11-12.

1. What you buy

Kwetu sells packages of food and school supplies that are delivered to a recipient you choose. You pay in Norway or Europe. The goods are bought from a local wholesaler and delivered by a courier, or collected in a partner shop, where the recipient lives.

The recipient receives goods only, never cash. Kwetu is not a money transfer service, and a package cannot be exchanged for money.

2. Price and payment

The price is shown in Norwegian kroner in the summary before you pay and includes goods and delivery. If you swap items in the package, the price change is shown before you pay.

You pay by card through our payment provider, Stripe. Kwetu does not store your card number.

Subscriptions: the first package is paid when you order. After that your card is charged on the 1st of each month for that month's package, until you pause or cancel the subscription. You can do that at any time on the Overview page. A pause or cancellation applies from the next charge.

Shared payment: each co-payer is charged their share. You, as the owner of the subscription, pay the rest, including any share a co-payer has not paid. The package is sent only when the full amount has been paid.

3. Delivery

The package is delivered on the delivery day you chose, or made ready for collection in the partner shop. The recipient gets an SMS with a code the day before delivery. The courier hands over the package only to the person who gives the correct code, and takes a photo of the delivery. You can see the photo on the Overview page.

You are responsible for the recipient's name, phone number and address being correct. If we cannot reach the recipient, we contact you and arrange one new delivery at no extra cost.

If an item is out of stock at the wholesaler, we may replace it with an equivalent item of the same or higher value.

4. Cancellation and refunds

You can cancel a package free of charge and get the full amount back until it has been packed. Once a package has been packed, it cannot be cancelled.

Statutory rights of withdrawal apply where the law makes no exception. Refunds are paid to the card that was used.

5. If something is missing or wrong

The recipient can report missing items through the link in the SMS. You can also tell us within 7 days of delivery. We give you credit for the value of what was missing, or send the items again. Credit is deducted from your next payment, or paid out if you have no further orders.

6. Personal data

We process your name, e-mail and payment history, and the recipient's name, phone number, address and delivery photo, in order to deliver the package and document the delivery. The data is shared only with those who need it to deliver: payment provider, SMS provider, wholesaler, courier and partner shop. You can ask for access, correction and deletion.

7. Changes and complaints

We may change these terms. Changes apply to new orders and to charges made after you have been told. The version you accepted is stored with your order.

The agreement is governed by Norwegian law. If you disagree with how we have handled a matter, you can contact the Norwegian Consumer Authority (Forbrukertilsynet).